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Why have my ticket sales ended?

Event showing as sold out, without the event ending? Checkout this guide to see why this might be happening to you!

Updated over 9 months ago

If your event date has not ended you may need to remove or review any ticket sale stops you have set up, or that may have been carried over if you have duplicated an event.

By default, ticket sales automatically end as soon as your event ends. This is based on the end date you have set for your event.


📅 Review your ticket type sales start/end dates

  1. Go to events and select your event from the list

  2. Navigate to tickets > ticket types from the left hand side toolbar of your event

  3. Click the settings ⚙️ button next to the relevant ticket type

  4. Clear all the ticket sales start/end fields (use “Delete/Backspace” key on your keyboard)

  5. Hit save


❌ Remove a stop sales indicator on your event

  1. Check if your event has a “sales have been stopped” status in the top right

  2. Click the action 💬 button to the left of the publish button

  3. Select resume sales

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