You can request a transfer of events created under your account to another by contacting the Humanitix team. No event data will be lost during the transfer.
Looking to share access to your events with other users? Read here for more info
Important: Make sure to copy over your existing account default settings.
To ensure a seamless transition for you, please compare the following four settings between your old account and new account:
🔀 Request an account transfer
Create your new account by signing up with your new email
(You will need to logout of your existing account)Click the chat button in the bottom right corner of the console
Click send us a message and select account transfer
The Humanitix team will action your request within 1 business day and you will receive a confirmation email.
Once actioned, login to your new account to view your existing events.
✅ What IS transferred?
All your own events
Organiser profiles
Global templates (styling, checkout questions, ticket types)
Email campaigns
Tours
Gift cards (incl. Gift Card pages and orders)
Add-ons
Global discount codes
Event access permissions that have been shared from your account
❌ What IS NOT transferred?
Event access permissions that have been shared to you from other accounts
Bank accounts