The Virtual Event Hub is a dedicated and customisable landing page that can only be accessed with a valid digital ticket. It is perfect for online events that want to tailor the delivery of multiple webinar sessions or pre-recording content (such as online courses) to different groups of attendees.
Add links, presenter information, and any content you need to deliver an awesome virtual experience.
A virtual event hub is not a standalone feature and is accessed via the digital ticket. You must create an event page first.
How to enable and create a virtual event hub
To enable a virtual event hub for your event where your online content will be delivered:
Manage your event
Navigate to promote > virtual event hub on the left-hand menu bar
Click create
Click add element to begin adding your event information, links, files and images
Add your webinar, online access link, or video
You can provide a direct link to your webinar such as a Zoom meeting, or embed a video such as a Vimeo or Youtube video
Click add element
Select video, livestream, webinar
Give your video element a title and a short description
Choose one of these two ways to show your webinar/video:
URL link - recommended for video conferencing links such as Zoom, Microsoft Teams, Google Meet. Add a placeholder image for your webinar link
- or -Embed code - recommended for pre-recorded content and/or video streams on platforms like Vimeo or Youtube
Adding a URL link will direct attendees away from the landing page to the software application used (e.g. Zoom)
Adding an embed code will let your video play directly on the virtual event hub landing page
Add additional text fields
Use text fields to provide any supplementary information, links, videos or images onto your virtual event hub
Add presenters
Click the presenters element to spotlight your speakers including their profile image, name, and any information about them.
Reorder your elements by using the arrow 🔼🔽 icons
Add additional elements to the side column
Upload or link additional files
Provide easy access to supplementary documents and files all in the same place
Click the files tab
Upload your PDF, video or image files
Link your documents to your online storage device (e.g. Google drive, Onedrive)
Add an image gallery
Give some colour and context to your virtual event hub
Click image gallery > add image
Upload your image
Control who can access the virtual event hub
By default, the virtual event hub will be accessible to all ticket holders for the event. However, you can control access the hub and all of the elements you have added to specific ticket holders based on their ticket type or event date.
Click settings ⚙️ icon to the right of an element or top of the virtual event hub.
Running a hybrid event?
Create two ticket types, one for in-person attendance and the other for online access.
Enable the virtual event hub for only those who purchase your online access tickets.
Control when content can be accessed
You can set delayed access dates for your virtual event hub elements, allowing you to add all required information in your own time but reveal to buyers it at a specific time closer to the event.
Click the settings ⚙️ icon in the top right of your hub or individual element
Select the at tab to select a specific date or before to schedule a release x days/hours before your event date(s)
When an attendee accesses the hub outside before this access date, they will see a message that says "content not available".
How to preview and test your virtual event hub
Click save and then the preview button to review how content appears on your virtual event hub
To see all elements, select all content
To see how different ticket type holders will interact with your event hub at a specific time, select filtered content
How do attendees access the virtual event hub?
Attendees can access the virtual event hub by clicking the view access link button on the order confirmation email or digital ticket sent to them after checkout.
✅ 🔐 This is a unique link that only one person/device may access a time.
💡Tip: To make it easy for everyone, schedule a reminder email campaign prior to the event and include the @viewvirtualeventhub shortcut link to take attendees straight to their ticket/virtual event hub
Clicking the "view access link" button will automatically check in the attendee. Once an attendee has clicked the view access link on their confirmation email or digital ticket, they will automatically be “checked in.”
You can also manually check in your guests:
Log into Humanitix via your browser
Open your event via the events tab
Head to manage attendees > attendees
Search for your attendees and click check-in
Download this report as a csv file after your event
Commonly asked questions
The virtual event hub is not appearing on the confirmation email or digital ticket sent to buyers?
If the "view access link" button does not appear on the confirmation email or digital ticket sent to buyers, it could be due to either:
The virtual event hub is disabled. Ensure the virtual event hub is enabled on the promote > virtual event hub page.
The virtual event hub or elements on the hub are limited to certain ticket types. Click the settings ⚙️ of the virtual event hub and/or each of your individual elements to ensure they are accessible for all required ticket types.
Send tickets is turned off. Access to the virtual event hub is available via the digital ticket sent to buyers. If the event is not sending digital tickets then access to the hub is not possible. Navigate to advanced > settings on the left hand menu and toggled on send tickets. You can then resend the order confirmation email to a buyer.
