You can create multiple bank accounts within your Humanitix account, link them to individual events, and/or set a bank account as a default. So Humanitix can process your event payout without delay, we strongly recommend double-checking:
You have provided your bank account details
The bank account details provided are correct
For your security, only the event owner/creator can add or edit bank account details.
If you have connected a Stripe account, ticket sales are processed directly into your Stripe account and are not managed by Humanitix*. You must ensure you have provided your bank details in your Stripe dashboard.
* Humanitix always manages Afterpay and Zippay sales (where available) and are not paid into your Stripe account
💰 Add a new bank account to your event
Event payouts must be paid to a bank account in the event’s selected currency. For example, AUD event payouts must be paid to an AUD bank account.
Manage your event via the events tab
Navigate to payments and fees > settings via the left-hand menu bar
Click + create new bank account and enter your account details
Click save in the bottom right
You can only nominate one bank account for each event. Events are paid out in lump sums and cannot be split between bank accounts.
✏️ Edit, delete, and add additional bank accounts to your account
To edit an existing bank account or to add multiple bank accounts to your Humanitix account, navigate to account > my account > bank accounts.
Click the edit ✏️ action to the right of your bank account to edit, OR
Click + add account to add a new bank account
Click the delete 🗑️ icon to remove a bank account entirely
New bank accounts will only apply to future events. You will need to apply a new bank account to any existing events
>> Follow this section on selecting the right bank account for your event
🔄 Set your default bank account for all events
Your first bank account will automatically be set as your default for future events.
To amend your default bank account:
Navigate to account > my account > bank accounts
Click make default on the new desired bank account
☝ Select the right bank account for your event
Manage your event via the events tab
Navigate to payments and fees > settings
Select the right bank account from the dropdown
Click save
🔒 Lock your bank accounts
You can lock your bank account(s) for an extra layer of security to prevent any changes or the addition of new accounts. You can also set a custom protocol that needs to be followed by Humanitix staff to unlock your accounts.
To lock all the bank accounts on your Humanitix event:
Once locked, bank accounts cannot be edited or added on your Humanitix account. You will need to contact Humanitix to unlock your account
Navigate to account > my account > bank accounts
Click the lock button
Enter your instructions and click lock
e.g. Please call finance on 9800 0000 to confirm any amendments to bank accounts
To lock the bank account on a single event:
Once locked, any user with shared permissions will not be able to switch between your available bank accounts. Only the event creator/owner will be able to make this change
Manage your event via the events tab
Click payments and fees > settings
Toggle on lock bank account
Click save
A user given shared access to your event will never be able to add a new bank account to an event. Only the event creator/owner can add a new account.
Shared users can, however, swap between the available bank accounts in your Humanitix account if there are multiple