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Add or edit your bank account
Add or edit your bank account

You'll need to your bank account details to all of your events (this is important because it means we can pay you!)

Updated over a week ago

You need to own the event to add or edit bank accounts.

Only the person who owns the event (by creating the event or transferring ownership) can add or update the bank account for that event. This means if you only have shared access to an event, you will not be allowed to add or update the bank account.

You can create multiple bank accounts within your Humanitix account, link them to individual events, and/or set a bank account as a default. So Humanitix can process your event payout without delay, we strongly recommend double-checking:

  • You have provided your bank account details

  • The bank account details provided are correct

For your security, only the event owner/creator can add or edit bank account details.

If you have connected a Stripe account, ticket sales are processed directly into your Stripe account and are not managed by Humanitix*. You must ensure you have provided your bank details in your Stripe dashboard.


​* Humanitix always manages Afterpay and Zippay sales (where available) and are not paid into your Stripe account


πŸ’° Add a new bank account to your event

Event payouts must be paid to a bank account in the event’s selected currency. For example, AUD event payouts must be paid to an AUD bank account.

  1. Manage your event via the events tab

  2. Navigate to payments and fees > settings via the left-hand menu bar

  3. Click + create new bank account and enter your account details

  4. Click save in the bottom right

You can only nominate one bank account for each event. Events are paid out in lump sums and cannot be split between bank accounts.


✏️ Edit a bank account

To edit an existing bank account, navigate to account > my account > bank accounts from the top menu.

  • Click the edit ✏️ (pencil-shaped) button to update that bank account


✏️ Delete a bank account

To edit an existing bank account, navigate to account > my account > bank accounts from the top menu.

  • Click delete πŸ—‘οΈ (bin-shaped) button to remove a bank account entirely.

Why can't I delete the bank account?

If the bank account is connected to any events, you will need to connect another bank account to those events before you can proceed to delete the bank account. Refer to "Connect the right bank account to your event" below to see how.


βž• Add multiple bank accounts

To add additional bank accounts to your Humanitix account, navigate to account > my account > bank accounts from the top menu.

  • Click + add account to add a new bank account


πŸ”„ Set your default bank account for all events

Your first bank account will automatically be your default bank account.

Setting a default bank account only applies to future events. If you have existing events before setting a default bank account (or adding your first bank account), you will need to connect the bank account to these existing events. Refer to "Connect the right bank account to your event" below to see how.

To amend your default bank account:

  1. Click make default on the new desired bank account


☝ Connect the right bank account to your event

To ensure you have the right bank account connected to your event, follow these steps:

  1. Manage your event via the events tab

  2. Navigate to payments and fees > settings

  3. Select the right bank account from the dropdown

  4. Click save


πŸ”’ Lock your bank accounts

You can lock your bank account(s) for an extra layer of security to prevent any changes or the addition of new accounts. You can also set a custom protocol that needs to be followed by Humanitix staff to unlock your accounts.

To lock all the bank accounts on your Humanitix event:

Once locked, bank accounts cannot be edited or added on your Humanitix account. You will need to contact Humanitix to unlock your account

  1. Click the lock button

  2. Enter your instructions and click lock
    ​e.g. Please call finance on 9800 0000 to confirm any amendments to bank accounts
    ​
    ​

To lock the bank account on a single event:
​

Once locked, any user with shared permissions will not be able to switch between your available bank accounts. Only the event creator/owner will be able to make this change

  1. Manage your event via the events tab

  2. Click payments and fees > settings

  3. Toggle on lock bank account

  4. Click save

A user given shared access to your event will never be able to add a new bank account to an event. Only the event creator/owner can add a new account.

Shared users can, however, swap between the available bank accounts in your Humanitix account if there are multiple

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