Skip to main content

Get notified via email when a new ticket is purchased

Updated over 2 weeks ago

You can receive email notifications for all new orders including ticket, donation, or add on purchases for your event. These notifications will contain an order summary including items purchased within that order, and any answers to checkout questions asked on an order and ticket level.

How to enable new order notification emails

To enable notification emails for new orders, manage your event and navigate to comms > notifications on the left hand menu.

Select order notifications.

You can also add additional recipients if you would like other team member's email addresses to also receive these notifications.

You can receive order notifications for all events under your account by navigating to account > my account > default notifications. Make sure to click apply to all to apply these settings to all existing events.


Commonly asked questions

Can I set up order notifications for only specific items (donations, package tickets, tickets) but not all?

No, when enabled email notifications will be sent for all new orders regardless of whether those orders contain any combination of tickets, packaged tickets, donations, or add-ons.

Did this answer your question?