Add an extra layer of security to your Humanitix account by enabling two-factor authentication (2FA) through an approved authenticator app. Protect access to your event data even if your email and password is compromised.
Authenticator apps are an easy to use and powerful security measure, allowing you to generate a one-time, time-based code from your mobile device required for your login. Authenticator app codes can be generated offline and are more secure than email or SMS-based authentications which can be easily intercepted.
How to enable two-factor authentication
Two-factor authentication can be enabled when first creating your account or at anytime via your account > security page whilst logged into Humanitix.
Download an authenticator app onto your mobile device
We recommend one of the following:Navigate to account > security via the top menu bar
Toggle ON two-factor authentication and enter your account password to continue.
Using your chosen authenticator app on your mobile device scan the QR code provided or manually enter the secret key.
Enter the code provided into your authenticator app to complete the process.
Your email address must be verified in order to enable two-factor authentication.
Click verify email and use the link provided in your email to login again.
What if I cannot enable access the device with my authenticator app?
If you cannot access your device with the authenticator app to receive a code, you will need to contact the Humanitix support team.
Please send us a message using messenger or email us directly at [email protected].
Will you offer Single-Sign On (SSO) through Google, Apple, or Facebook?
Yes, you can currently enable SSO through Google via the account > security > sign-in methods page. SSO can be enabled in tandem with 2FA. We are currently scoping the introduction of other SSO login options, such as Facebook, and hope to release these throughout 2025.
Can I require all members of my team enable 2FA?
2FA is currently enabled on an account-by-account basis and cannot be made a requirement for another account that you have shared access to or from. Each account must separately enable 2FA on their account.