What is PIN Payments?
Pin Payments is an Australian-based payment gateway provider (now owned by payment gateway Checkout.com) that offers an alternative option to get flexible access to your ticket sales. Pin Payments replaces the default Humanitix Payment Gateway and Stripe Payment processing options for all Credit Card transactions made on your Humanitix event.
Our close partnership with Pin Payments guarantees our Organisers access to 100% of your ticket sales pre-event without the risk of your money being held indefinitely. You’re in full control.
Pin Payments is currently available for only AUD and NZD events.
Sales made by buyers using Afterpay and ZipPay DO NOT go into your Pin Payments or Stripe account. These transactions are facilitated by the Humanitix Payment Gateway and, by default, are paid out separately in a lump sum, post the event.
Key benefits of Pin Payments
✅ 100% guarantee of funds pre-released after a T-14 settlement date
✅ Short application process managed by the PIN Payments team directly
✅ Thanks to our partnership hosts typically save up to 30% on payment processing fees
✅ Fees are passed on to the customer by default
✅ Speedy and Aus-based customer support will help with anything you need
How to set up your Pin Payments Account
To get set up on PIN you will need to complete a short application via the PIN portal, providing KYC (identification) and your business details. This is managed entirely by the PIN onboarding team. Please read the below in full.
To get started:
Create a PIN Payments account via this link: https://pinpayments.com/get-started/humanitix
You must sign up using the above link to avoid errors when connecting your PIN account to the Humanitix event
Complete the onboarding application
For the quickest approval process, please be ready to provide:
Director's ID Verification - must be valid Aus or NZ identification
Company domain email address - Application submitted using a company domain email address. For example, [email protected]
Description - Comprehensive description of the event/festival. This may also include:
Intended start date for ticket sales and any scheduled pre-sales
Intention to use PIN payments for further events or a one-time use
Website - Link to website of the event and/or business showing comprehensive information about the event
If you do not have a website you can also link a social media handle
Evidence of past-events also helps PIN quicken the approval process
Requirements may differ between hosts but you may also be asked for:
Risk documents
Financial statements
Further event information such as ticket pricing, refund policy, etc. (if not readily available on your website)
Ensure that ID documents submitted via the Hooyu portal are:
Issued from Australia or New Zealand e.g. Passport or Driving Licence
Photographed clearly
Valid / not expired
Image is clear and captures all 4 corners of the document
If in doubt, check out this tutorial to ensure your uploaded documents are accepted
Humanitix does not manage the verification process. If you have questions about the documents you must provide or the verification process, please contact the PIN support team for the fastest resolution.
You must have an active business registration and ABN or registration number to open a PIN account
You’ll be notified directly by Pin Payments' merchant team via email if they require any additional documentation and the status of your application.
When all requested information is provided, most applications are completed within 3 business days however incomplete or incorrect documentation will cause delays
How to connect your PIN Payments account to all of your Humanitix events
Set Pin Payments as your Default payment gateway. It will automatically be applied to all of your events.
Head to Account > My account on the top menu bar
Select Default payment gateways
Click Setup on the Pin Payments option
Enter your Live Pin Payments ‘API Secret’ & ‘Publishable’ keys
These API keys can be found in your Pin Payments Dashboard >> https://dashboard.pinpayments.com/api_keys
⚠️ Ensure you select the "Live" keys and not the "Test" keys. Test keys will not work.Click save
Select Apply to all in the bottom right to ensure your Pin Payments account is applied to all existing events.
How to connect PIN Payments as the payment gateway for a SINGLE event
Manage your event
Head to Payments and fees > Gateways
Click Setup on the Pin Payments option
Enter your Live Pin Payments ‘API Secret’ & ‘Publishable’ keys
These API keys can be found in your Pin Payments Dashboard >> https://dashboard.pinpayments.com/api_keys
⚠️ Ensure you select the "Live" keys and not the "Test" keys. Test keys will not work.Click save
If you DO NOT see Pin Payments as an available payment gateway option, please reach out to your Humanitix specialist or the Humanitix team via the chat bubble to the bottom right.
How to enable Google Pay as a payment method for your PIN gateway
Google Pay
Login into your PIN Dashboard
Head to Account > Payment tools in the menu bar at the top of your screen
Select Google Pay
Copy the Merchant ID provided
Paste this into your PIN payments settings (same place as the PIN API Keys)
Apple Pay
Apple Pay is coming soon to the Pin Payments Gateway
Commonly asked questions about PIN Payments
Does PIN Payments cost me any extra?
Unlike Stripe, Pin Payments' processing fees are passed on to the purchaser by default and form part of your Humanitix Booking Fee. This means when ‘Passing On’ fees, there is no charge for you to use Pin Payments.
When switching from other ticketing providers or payment gateways, hosts typically save more than 30% on their processing fees using Pin Payments.
Reach out to your Humanitix specialist for a breakdown of how to save on fees using Pin Payments.
How do I get access to my ticket sales from PIN account?
All credit card ticket sales are paid directly into your Pin Payments account.
By default, PINPayments gives access to ticket sales after a “T-14” settlement period.
This means you’ll get access to a ticket sale 14 days after the transaction occurs.PIN Payments transfers your available funds to you every 14 days into your nominated bank account by default.
Note: Sales made via Afterpay & ZipPay (if enabled on your event) do not go into your Pin Payments account. These funds are managed by Humanitix and are paid out post-event.
Humanitix does not control the transfer schedule of ticket sales into your bank account for sales processed through PIN. See below how you can adjust your transfer schedule.
Can I change the transfer schedule from my PIN account?
Yes, you can change your transfer schedule from your PIN account from “14 days” to a timeframe of your choosing or by choosing to ‘manually’ drawdown on your available balance.
To request a change in the transfer schedule, please email Pin Payments' support team directly: [email protected]
To change to a “manual” payment transfer, head to transfers in your Pin Payments Dashboard and switch from “automatic” to “manual”.
Can I change the T-14 settlement date on PIN transactions?
You can request a change to your transaction settlement date directly with PIN Payments - please email their support team directly at [email protected]
PIN Payments may request additional documentation to complete your request, such as a cash flow statement, balance sheet, income statement etc.
What information does PIN Payments require?
These documents are required by PIN Payments. It is the PIN payments Risk team that evaluates the documentation provided and makes an assessment.
Information required by PIN payments may differ between hosts but all applicants should be ready to provide the following information when beginning your application. This will ensure the quickest account activation process.
Company domain email address
The application should be submitted using a company domain email address. For example, [email protected]
Description
Include a comprehensive description of the event/festival. This may also include:
Intended start date for ticket sales and any scheduled pre-sales
Intention to use PIN payments for further events or a one-time use
Website
Link to a website of the event and/or business showing comprehensive information about the event
A well-developed website showing evidence of future and past events will aid in the PIN teams assessment, showing that a host has prior experience running an event
If you do not have a website you can also link a social media handle
Director's ID Verification
Owner or director of the festival must provide valid Aus or NZ identification
In cases where the event/festival operates as a trust or involves multiple
Ultimate Beneficial Owners (UBOs), PIN may still be able to approve the
application (with 'paused transfers') and subsequently request ID
verification for the additional UBO(s).
Risk Documents
Financial Documents
Such as cash flow statements
Further event information
Such as ticket price, refund policy if not immediately gleamed from your website
Humanitix and PIN both recommend providing a clear and comprehensive refund policy including what may happen in the event of an event cancellation or postponement and within the context of consumer rights of ticket buyers in such circumstances
My PIN account has been verified and activated but I haven't received any ticket sales yet.
The most likely cause for why you have not received any ticket sales from your PIN account yet is because PIN is still awaiting further information.
Your account may have been activated to take ticket sales but with "paused transfers" until further information or verification is carried out. Please check for any comms from the PIN assessment team and supply any missing documentation.
Ticket sales will be stored in your PIN account until this information is provided.