Pin Payments is an Australian-based payment gateway provider (now owned by payment gateway Checkout.com) that offers an alternative option to get flexible access to your ticket sales as they pour in. Pin Payments replaces the default Humanitix Payment Gateway and Stripe Payment processing options for all Credit Card transactions made on your Humanitix event.
Our close partnership with Pin Payments guarantees our Organisers access to 100% of your ticket sales pre-event without the risk of your money being held indefinitely. You’re in full control.
Pin Payments is available for only AUD and NZD events.
Sales made by buyers using Afterpay and ZipPay DO NOT go into your Pin Payments or Stripe account. These transactions are facilitated by the Humanitix Payment Gateway and, by default, are paid out separately in a lump sum, post the event.
Key benefits of Pin Payments
✅ 100% guarantee of funds pre-released after a T-14 settlement date
✅ Short application process managed by the Pin Payments team directly
✅ Thanks to our partnership, hosts typically save upwards of 30% on payment processing fees
✅ Fees are passed on to the customer by default
✅ Speedy and Aus-based customer support, should you need help with anything
Set up your Pin Payments Account
To get set up on PIN you will need to complete a short application via the PIN portal, providing KYC (identification) and your business details. This is managed entirely by the PIN onboarding team. To get started:
Sign up with a Pin Payments account via this link: https://pinpayments.com/get-started/humanitix
You must sign up using the above link to avoid errors when connecting your PIN account to the Humanitix event
Complete the onboarding application
Requirements may differ between event hosts and each application; please be ready to provide:
Director's ID Verification
Risk documents
Financial statements
Event information such as ticket pricing, refund policy, etc. (if not readily available on your website)
Ensure that ID documents submitted via the Hooyu portal are:
Issued from Australia or New Zealand e.g. Passport or Driving Licence
Photographed clearly
Valid / not expired
Image is clear and captures all 4 corners of the document
If in doubt, check out this tutorial to ensure your uploaded documents are accepted
Humanitix does not manage the verification process. If you have questions about the documents you must provide or the verification process, please contact the PIN support team for the fastest resolution.
You must have an active business registration and ABN or registration number to open a PIN account
You’ll be notified directly by Pin Payments' merchant team via email if they require any additional documentation and the status of your application.
When all requested information is provided, applications can take 1-2 business days to complete
Connect your Pin Payments account to all of your Humanitix events
Set Pin Payments as your Default payment gateway. It will automatically be applied to all of your events.
Head to Account > My account on the top menu bar
Select Default payment gateways
Click Setup on the Pin Payments option
Enter your Live Pin Payments ‘API Secret’ & ‘Publishable’ keys
These API keys can be found in your Pin Payments Dashboard >> https://dashboard.pinpayments.com/api_keys
⚠️ Ensure you select the "Live" keys and not the "Test" keys. Test keys will not work.Click save
Select Apply to all in the bottom right to ensure your Pin Payments account is applied to all existing events.
Set Pin Payments as the payment gateway for a SINGLE event
Manage your event
Head to Payments and fees > Gateways
Click Setup on the Pin Payments option
Enter your Live Pin Payments ‘API Secret’ & ‘Publishable’ keys
These API keys can be found in your Pin Payments Dashboard >> https://dashboard.pinpayments.com/api_keys
⚠️ Ensure you select the "Live" keys and not the "Test" keys. Test keys will not work.Click save
If you DO NOT see Pin Payments as an available payment gateway option, please reach out to your Humanitix specialist or the Humanitix team via the chat bubble to the bottom right.
Enable Google Pay
Google Pay
Login into your PIN Dashboard
Head to Account > Payment tools in the menu bar at the top of your screen
Select Google Pay
Copy the Merchant ID provided
Paste this into your PIN payments settings (same place as the PIN API Keys)
Apple Pay
Apple Pay is coming soon to the Pin Payments Gateway
Pin Payments FAQs
Does Pin Payments cost me any extra?
Unlike Stripe, Pin Payments' processing fees are passed on to the purchaser by default and form part of your Humanitix Booking Fee. This means when ‘Passing On’ fees, there is no charge for you to use Pin Payments.
When switching from other ticketing providers or payment gateways, hosts typically save more than 30% on their processing fees using Pin Payments.
Reach out to your Humanitix specialist for a breakdown of how to save on fees using Pin Payments.
How do I get access to my ticket sales?
All credit card ticket sales are paid directly into your Pin Payments account.
By default, Pin Payments gives access to ticket sales after a “T-14” settlement period.
This means you’ll get access to a ticket sale 14 days after the transaction occurs.Pin Payments transfers your available funds to you every 14 days into your nominated bank account by default.
Note: Sales made via Afterpay & ZipPay (if enabled on your event) do not go into your Pin Payments account. These funds are managed by Humanitix and are paid out post-event.
Humanitix does not control the transfer schedule of ticket sales into your bank account for sales processed through PIN. See below how you can adjust your transfer schedule.
Can I change my transfer schedule?
Yes. You can change your transfer schedule from “14 days” to a timeframe of your choosing or by selecting to ‘manually’ drawdown on your available balance.
To request a change in the transfer schedule, please email Pin Payments' support team directly: [email protected]
To change to a “manual” payment transfer, head to transfers in your Pin Payments Dashboard and switch from “automatic” to “manual”.
Can I change the T-14 settlement date?
A change to this can be requested directly with Pin Payments - please email their support team directly at [email protected]
Pin Payments may request additional documentation to complete your request, such as a cash flow statement, balance sheet, income statement etc.