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Connect Pin Payments
Connect Pin Payments

Need to receive payout prior to your event concluding? Checkout PIN Payments as an alternative gateway!

Updated over a week ago

Pin Payments is an Australian-based payment gateway provider (now owned by payment gateway Checkout.com) that offers an alternative option to get flexible access to your ticket sales as they pour in. Pin Payments replaces the default Humanitix Payment Gateway and Stripe Payment processing options for all Credit Card transactions made on your Humanitix event.

Our close partnership with Pin Payments guarantees our Organisers access to 100% of your ticket sales pre-event without the risk of your money being held indefinitely. You’re in full control.

Pin Payments is available for only AUD and NZD events.

Sales made by buyers using Afterpay and ZipPay DO NOT go into your Pin Payments or Stripe account. These transactions are facilitated by the Humanitix Payment Gateway and, by default, are paid out separately in a lump sum, post the event.

Key benefits of Pin Payments

✅ 100% guarantee of funds pre-released after a T-14 settlement date

✅ Short application process managed by the Pin Payments team directly

✅ Thanks to our partnership, hosts typically save upwards of 30% on payment processing fees

✅ Fees are passed on to the customer by default

✅ Speedy and Aus-based customer support, should you need help with anything


Set up your Pin Payments Account

To get set up on PIN you will need to complete a short application via the PIN portal, providing KYC (identification) and your business details. This is managed entirely by the PIN onboarding team. Please read the below in full.

To get started:

  1. Create a PIN Payments account via this link: https://pinpayments.com/get-started/humanitix

    You must sign up using the above link to avoid errors when connecting your PIN account to the Humanitix event

  2. Complete the onboarding application

  3. For the quickest approval process, please be ready to provide:

    1. Director's ID Verification - must be valid Aus or NZ identification

    2. Company domain email address - Application submitted using a company domain email address. For example, [email protected]

    3. Description - Comprehensive description of the event/festival. This may also include:

      1. Intended start date for ticket sales and any scheduled pre-sales

      2. Intention to use PIN payments for further events or a one-time use

    4. Website - Link to website of the event and/or business showing comprehensive information about the event

      1. If you do not have a website you can also link a social media handle

      2. Evidence of past-events also helps PIN quicken the approval process

        Requirements may differ between hosts but you may also be asked for:

    5. Risk documents

    6. Financial statements

    7. Further event information such as ticket pricing, refund policy, etc. (if not readily available on your website)

Ensure that ID documents submitted via the Hooyu portal are:

  • Issued from Australia or New Zealand e.g. Passport or Driving Licence

  • Photographed clearly

  • Valid / not expired

  • Image is clear and captures all 4 corners of the document

If in doubt, check out this tutorial to ensure your uploaded documents are accepted

Humanitix does not manage the verification process. If you have questions about the documents you must provide or the verification process, please contact the PIN support team for the fastest resolution.

You must have an active business registration and ABN or registration number to open a PIN account

You’ll be notified directly by Pin Payments' merchant team via email if they require any additional documentation and the status of your application.

When all requested information is provided, most applications are completed within 3 business days however incomplete or incorrect documentation will cause delays


Connect your Pin Payments account to all of your Humanitix events

Set Pin Payments as your Default payment gateway. It will automatically be applied to all of your events.

  1. Head to Account > My account on the top menu bar

  2. Select Default payment gateways

  3. Click Setup on the Pin Payments option

  4. Enter your Live Pin Payments ‘API Secret’ & ‘Publishable’ keys
    These API keys can be found in your Pin Payments Dashboard >> https://dashboard.pinpayments.com/api_keys
    ⚠️ Ensure you select the "Live" keys and not the "Test" keys. Test keys will not work.

  5. Click save

  6. Select Apply to all in the bottom right to ensure your Pin Payments account is applied to all existing events.

Set Pin Payments as the payment gateway for a SINGLE event

  1. Manage your event

  2. Head to Payments and fees > Gateways

  3. Click Setup on the Pin Payments option

  4. Enter your Live Pin Payments ‘API Secret’ & ‘Publishable’ keys
    These API keys can be found in your Pin Payments Dashboard >> https://dashboard.pinpayments.com/api_keys
    ⚠️ Ensure you select the "Live" keys and not the "Test" keys. Test keys will not work.

  5. Click save

If you DO NOT see Pin Payments as an available payment gateway option, please reach out to your Humanitix specialist or the Humanitix team via the chat bubble to the bottom right.


Enable Google Pay

Google Pay

  1. Login into your PIN Dashboard

  2. Head to Account > Payment tools in the menu bar at the top of your screen

  3. Select Google Pay

  4. Copy the Merchant ID provided

  5. Paste this into your PIN payments settings (same place as the PIN API Keys)

Apple Pay

Apple Pay is coming soon to the Pin Payments Gateway


Pin Payments FAQs

Does Pin Payments cost me any extra?

  • Unlike Stripe, Pin Payments' processing fees are passed on to the purchaser by default and form part of your Humanitix Booking Fee. This means when ‘Passing On’ fees, there is no charge for you to use Pin Payments.

  • When switching from other ticketing providers or payment gateways, hosts typically save more than 30% on their processing fees using Pin Payments.

  • Reach out to your Humanitix specialist for a breakdown of how to save on fees using Pin Payments.

How do I get access to my ticket sales?

  • All credit card ticket sales are paid directly into your Pin Payments account.

  • By default, Pin Payments gives access to ticket sales after a “T-14” settlement period.
    This means you’ll get access to a ticket sale 14 days after the transaction occurs.

  • Pin Payments transfers your available funds to you every 14 days into your nominated bank account by default.

  • Note: Sales made via Afterpay & ZipPay (if enabled on your event) do not go into your Pin Payments account. These funds are managed by Humanitix and are paid out post-event.

  • Humanitix does not control the transfer schedule of ticket sales into your bank account for sales processed through PIN. See below how you can adjust your transfer schedule.

Can I change my transfer schedule?

  • Yes. You can change your transfer schedule from “14 days” to a timeframe of your choosing or by selecting to ‘manually’ drawdown on your available balance.

  • To request a change in the transfer schedule, please email Pin Payments' support team directly: [email protected]

  • To change to a “manual” payment transfer, head to transfers in your Pin Payments Dashboard and switch from “automatic” to “manual”.

Can I change the T-14 settlement date?

  • A change to this can be requested directly with Pin Payments - please email their support team directly at [email protected]

  • Pin Payments may request additional documentation to complete your request, such as a cash flow statement, balance sheet, income statement etc.

What information does PIN Payments require?

These documents are required by PIN Payments. It is the PIN payments Risk team that evaluates the documentation provided and makes an assessment.

Requirements may differ between hosts but all hosts should be ready to provide the following information when beginning your application. This will ensure the quickest account activation process.

  1. Company domain email address

    • The application should be submitted using a company domain email address. For example, [email protected]

  2. Description

    • Include a comprehensive description of the event/festival. This may also include:

      • Intended start date for ticket sales and any scheduled pre-sales

      • Intention to use PIN payments for further events or a one-time use

  3. Website

    • Link to a website of the event and/or business showing comprehensive information about the event

    • A well-developed website showing evidence of future and past events will aid in the PIN teams assessment, showing that a host has prior experience running an event

      • If you do not have a website you can also link a social media handle

  4. Director's ID Verification

    • Owner or director of the festival must provide valid Aus or NZ identification

    • In cases where the event/festival operates as a trust or involves multiple

      Ultimate Beneficial Owners (UBOs), PIN may still be able to approve the

      application (with 'paused transfers') and subsequently request ID

      verification for the additional UBO(s).

  5. Risk Documents

  6. Financial Documents

    • Such as cash flow statements

  7. Further event information

    • Such as ticket price, refund policy if not immediately gleamed from your website

    • Humanitix and PIN both recommend providing a clear and comprehensive refund policy including what may happen in the event of an event cancellation or postponement and within the context of consumer rights of ticket buyers in such circumstances

My account has been verified and activated but I haven't received any ticket sales yet?

There may be a couple of reasons why you have not received ticket sales into your nominated bank account within PIN

  1. PIN is still awaiting further information
    Your account may have been activated to take ticket sales but with "paused transfers" until further information or verification is carried out. Please check for any comms from the PIN assessment team and supply any missing documentation.

    Ticket sales will be stored in your PIN account until this information is provided.

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