Are you running into error messages, or things don't look quite right? Use the following tips to troubleshoot common issues you may face:
A page won’t open or is blank
A button doesn’t respond
You suddenly can’t complete an action that you normally can
Integration is not working as intended
Humanitix, like any website or software undergoes constant updates and improvements to keep the platform running and to offer new features. This means the 'version' of Humanitx you're using may need a quick refresh occasionally. The same can be said for the integrations available with Humanitix, where third-party platforms are also making updates and changes.
Humanitix web app (console.humanitix.com)
Use a desktop to log into Humanitix
The Humanitix web app for event hosts is designed for desktops. To give you the best user experience or support for all the features, we recommend using a desktop computer to create, edit and manage your events.
Use a supported and updated Browser
Please make sure you are using one of the browsers listed below. You can click the links to check your browser version and update if needed. We recommend using the following:
Microsoft Edge
While it is a compatible browser, we do find Safari runs into more issues than others
Avoid using Internet Explorer. Microsoft has stopped supporting Internet Explorer and is no longer supported by most web applications. To ensure you have an optimal experience, we recommend using one of the browsers listed above.
Refresh your page or restart your browser
This will refresh your browser and clear your browser cache for the website you are visiting.
Open a web browser.
Go to the page you want to refresh.
Press and hold Ctrl on Windows or ⇧ Shift on Mac.
Click the refresh button ⟳.
Alternatively, you can press "Ctrl" and "F5" on PC, or "Shift" and "R" on Mac to force refresh your browser.
Clear all the cache of your browser
An overloaded browser could be the issue. The process for clearing your cache is different in every browser. Here's documentation from all the major browsers on how to clear your cache:
After you've cleared your cache, be sure to restart your browser completely. This step ensures that the cache is completely cleared.
Integration issues
Disconnect and reconnect
If your integration is not syncing certain data, try disconnecting the integration and reconnecting it. This method works for the following native integrations:
Salesforce - only disconnect if the initial sync does not work (i.e. no data was ever synced). If your sync has worked before, please do not disconnect.
Mailchimp
HubSpot
Facebook
Zapier
Mobile app issues (Humanitix for Hosts)
Make sure your app is updated to the latest version
Make sure you revisit your device app store and check you have the latest version of the Humanitix for Hosts app
Delete and reinstall the app
Uninstall the app and reinstall it via your device's app store. This can help ensure you have the correct and latest version of the app while also removing any bad data
Clear app cache & data [Android]
Even if you uninstall/reinstall an app, some data from previous from the previous install can remain.
Navigate to your device settings app
Search for "Humanitix for Hosts" app
Navigate to storage
Click clear/delete storage
Here is a short guide on how to clear storage from Android devices