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Limit the number of tickets that can be purchased in an entire order
Limit the number of tickets that can be purchased in an entire order

You can set minimum and/or maximum limits on the number of total tickets purchased in each order

Updated over 4 months ago

By default, there is no limit on the number of ticket types or a realistic limit on the number of tickets that can be purchased in an entire order. You can override this limit and set a maximum or minimum number of tickets that can purchased across all ticket types in a single order.

Note: There is a maximum of 300 individual tickets that can be purchased per order

To set a minimum or maximum number of tickets that can be purchased in an entire order:

  1. Head to advanced > settings in the left-hand menu bar

  2. Select the tickets tab

  3. Set the min / max tickets per order

For example, if the max is set to '6', a ticket buyer can only add 6 tickets across all ticket options to their cart: 3 x General Admission + 3 x Child or 4 x General Admission + 2 x Child, etc. They will receive an error message prompting them to remove excess tickets from their cart if they go over.

Setting a minimum of "1" tickets per order will NOT automatically add a ticket/ticket type to an order.

Buyers must always opt-in to purchase a ticket type.

However, setting a "minimum of 2" means a buyer must add at least 1 more ticket after they have added their first to their order in order to continue.


Commonly asked questions

Can I limit the number of tickets a buyer can purchase across all their orders?

Minimum and Maximum limits can only apply to a ticket and order level. A buyer can return and make another order where the same limits will apply. You cannot restrict the number of tickets someone can purchase based on their name, email address, phone number etc.

In reality, such restrictions would be easily circumnavigated. For example, a buyer could use an alternate email address or a different spelling of their name or use another person's details.

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