Assign your ticket types to check-in groups to help streamline your check-in operation on the day. These appear as available "check-in" filters in the Humanitix for Hosts app, allowing you to quickly manage what ticket types a device can Scan and Search for, without having to manually select individual ticket types.
This is useful if you have multiple ticket types that should be checked in only at a particular gate, entry lane, or day of entry.
You can create multiple check-in groups for different scanning scenarios, such as "Gate A", "VIP Entrance", and "Friday Entry".
Create a check-in group
To create a check-in group, manage your event via your browser - Check-in groups cannot be created or edited with the app.
Navigate to the host app tab via the left-hand menu
Select the check-in groups tab
Click + add new group
Give your group a name and select all relevant ticket types
This check-in group will immediately appear in the check-in filters within the app*
*Device must be connected to data/WIFI to update any changes.
Check-in groups cannot be created or edited within the app.
Editing a check-in group
Return to the manage attendees > check-in groups tab to add or remove ticket types from a check-in group.
Changes are reflected immediately in the app on any device with this filter.
Filter the app by check-in group
Check-in groups will now appear as filter options in the Humanitix for Hosts app.
While on the scan or search tabs in the app, click the menu (three dots) in the top right, then select check-in filters.
Select the check-in groups tab and select all group(s) that apply.
Filtering by ticket types will override any check-in group selection and vice versa.
Commonly asked questions
What happens if you scan a ticket that has not been selected in a check-in group?
What happens if you scan a ticket that has not been selected in a check-in group?
If you scan a ticket that has not been selected for scanning on a device, either by individual selection or via a check-in group, the ticket will not be checked in. A red notification will appear on the device's screen: "Ticket type unauthorised".
The same ticket type will also not appear in the "attendee" listing inside the app.
