Airwallex is a globally operating and trusted alternative payment gateway that you can connect to your events to receive flexible access to 100% of your ticket sales. Connecting Airwallex replaces the Humanitix and Stripe payment gateways for all card payments.
How does Airwallex work?
Complete a short onboarding application managed by the Airwallex team
Receive confirmation of your Airwallex account and payment terms
Airwallex becomes an available payment gateway for your event(s)
Ticket sales paid for by credit or debit card are collected and stored in your Airwallex dashboard of your Humanitix account
Draw down any available funds into your bank account as you need
You do not need to sign up via Airwallex directly, nor log in to their website.
You can manage your ticket sale payments entirely from your Airwallex dashboard in Humanitix.
* Processing times are an estimate given by the Airwallex team. Incorrect or missing documents/data will delay the processing of any application, so please ensure you review all details carefully.
Benefits of Airwallex
✅ Flexible access to funds on a T+2-T+14* settlement period
✅ Your successful application ensures 100% access to ticket sales* - avoid the risk of Stripe withholding funds without adequate reason or warning.
✅ Track your available funds and action payments from Humanitix - no need to make sense of another platform
*subject to your application.
How to connect Airwallex
To connect Airwallex with Humanitix, you'll need to log into your Humanitix account and complete a short onboarding process.
Head to account > advanced on the top menu
Select Airwallex on the left-hand menu
> Direct link hereClick agree to the terms and conditions
Click connect Airwallex
KYC and KYB checks
Begin the short onboarding process, completing both a KYC and KYB check with Airwallex.
Airwallex typically approve accounts within a week, but may ask for more information if required. Incomplete or incorrect information can delay your application.
Please check your Airwallex page regularly during this process to check for updates and any requests for information (RFIs).
Once your Airwallex account is approved, the Humanitix team will enable Airwallex as the primary payment gateway for your account/event(s).
Please await confirmation before beginning ticket sales.
How do I receive funds from my Airwallex balance?
To transfer any available funds from your Airwallex balance, navigate to the account > advanced > Airwallex page.
Click the payouts tab and click sweep. Funds will be transferred to your nominated bank account within 1-3 business days.
You'll need to do this manually as funds become available.
You can only sweep funds that are "available". When completing the Airwallex onboarding process, you would have received information on when a ticket sale will be available after the transaction date. e.g. T-7.
When do I get access to funds?
When you get access to a ticket sale, it is determined by the T+'x', or transaction settlement date. This will be communicated to you during your Airwallex onboarding.
*'T+X' refers to how many days after the transaction date you get access to that ticket sale.
For example, if your account is approved for a T+7 settlement period and you make a sale on 1st September, you will get access to that ticket sale 7 days later (on the 8th).
Important things to note about the Airwallex KYC and KYB onboarding:
Main industry
The available categories in Airwallex don’t always perfectly match the event types on Humanitix. Choose the closest option to your event.
Delivery time
We recommend selecting "1 month+". This is a general term referring to the general sales cycle of the event, not the delivery of the actual digital ticket, which is instant.
Using current providers
Select “No” when asked if you’re currently using other payment providers
Expected volumes
Expected average transaction = total expected ticket sales ÷ number of expected orders
Expected monthly volume = yearly ticket sales ÷ 12
Expected max transaction amount
This is the largest single order you expect a buyer to make. We recommend setting this higher to allow for group bookings or bundle purchases. If this value is too low, larger legitimate orders may be declined.
Seasonal note
If your event has big spikes in sales (for example, an on-sale), flag it with the Humanitix team as soon as you submit your Airwallex application. This helps Airwallex avoid mistakenly flagging large volume surges as unusual activity.
Commonly asked questions
How do I log into my Airwallex account?
How do I log into my Airwallex account?
When using Airwallex through Humanitix, you are not given an Airwallex account that can be accessed via their website. You do not need an Airwallex account to manage your payouts. This can be done via the account > advanced > Airwallex page in Humanitix.